Grievance Redressal Policy

How to raise a complaint and how we resolve it.

Last updated: 1 June 2026

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection Act, 2019 and the Digital Personal Data Protection Act, 2023, Mentor Fund Bridge provides a clear mechanism for users to raise grievances and have them addressed in a time-bound manner.

01What you can raise

▸Complaints about content, conduct of other users, or misuse of the Platform.
▸Requests and complaints concerning your personal data and privacy.
▸Payment, refund, membership and event-related issues.
▸Reports of intellectual property infringement or unlawful content.

02How to file a grievance

Email our Grievance Officer at grievance@mentorfundbridge.com with: (a) your name and registered email; (b) a clear description of the issue; (c) supporting details such as invoice number, profile link or screenshots; and (d) the resolution you are seeking. For privacy-specific matters you may also write to our Data Protection Officer at dpo@mentorfundbridge.com.

03Our resolution timelines

▸Acknowledgement of your complaint within 48 hours of receipt.
▸Resolution of most grievances within 15 days, or as required by applicable law.
▸Requests to remove clearly unlawful content are actioned expeditiously and within the timelines prescribed by law.

04Grievance Officer

Grievance Officer — Mentor Fund Bridge. Email: grievance@mentorfundbridge.com. (Name, designation and registered office address to be published here as required under the IT Rules, 2021.)